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Thank you for shopping with MrTechMech! We appreciate your trust in our products and services. Our Returns and Refunds Policy is designed to ensure a seamless and hassle-free shopping experience for our valued customers. Please take a moment to review the following terms and conditions regarding returns and refunds.
MrTechMech is dedicated to addressing refund requests swiftly. Refunds will generally be processed within 24-48 hours from the time the request is initiated.
To facilitate the refund process, please ensure you provide the following information when requesting a refund:
1- Contact Us: Please send an email to info@mrtechmech.com with the subject line “Refund Request” to initiate the refund process.
2- Provide Details: In your email, include the following information:
– A clear image of the broken or defective part.
– A detailed explanation of the reason for the return and the issue you’re facing with the product.
– Your order number and contact information.
3- Prompt Communication: Once we receive your email, our dedicated team member will review your request promptly and thoroughly.
4- Refund Processing: If your refund request is approved, our team member will contact you quickly to guide you through the refund process. We aim to process refunds as swiftly as possible.
Please note the following important points regarding our refund policy:
– Refund requests must be made within 30 days of receiving the product.
– Products must be returned in their original condition, including all accessories and packaging.
– Refunds will be issued through the original payment method used for the purchase.
– In case of defective products, return shipping costs will be covered by MrTechMech.
We value your satisfaction and aim to make the refund process as smooth as possible. Your feedback is important to us, as it helps us improve our products and services.
MrTechMech processes refunds in the following scenarios:
1. Damaged Products:
If the product arrives damaged, MrTechMech offers a full refund or replacement.
2. Incorrect or Missing Products:
We uphold strict quality control standards. If the received product is incorrect, has the wrong color/size, or is missing components, we will issue a full refund or replacement.
3. Products Out of Stock:
In case a product is unavailable, we offer a full refund and promptly notify you of the situation.
4. Products Unable to Ship:
Should a product be undeliverable due to transportation constraints, we will provide a full refund and notify you promptly.
5. Delayed Orders:
Refunds are available for delayed orders that exceed specific time frames:
– Normal circumstances: Over 30 days
– Busy seasons (e.g., Black Friday, Cyber Monday, Christmas): Over 40 days
– Unforeseen circumstances (e.g., epidemics): Timeframe varies based on notifications
Missing Packages:
If a package goes missing during delivery, a full refund will be issued.
Other Conditions:
MrTechMech provides a 30-day warranty for all products from the date of receipt. No refunds are available after this period.
Refunds will not be processed in the following situations:
1. Order Delivered:
Refunds are not applicable when the tracking information indicates that the order has been delivered.
2. Package Unclaimed:
If a package remains unclaimed, the local carrier will destroy it within 48 hours.
3. Tracking Information Alert:
Refunds are not provided for tracking info alerts due to reasons such as incorrect/insufficient address, package refusal, customs clearance issues, non-existing recipient, and unknown recipient.
Dispute Expiry Date:
Disputes can be raised within 30 days from the date of receiving the product.
Denied Disputes:
Certain disputes will be denied, including those without tracking information or those involving specific shipping options and destinations.
Force Majeure:
MrTechMech will deny disputes arising from circumstances beyond our control, including acts of God, epidemics, international situations, strikes, wars, earthquakes, floods, viruses, storms, heavy snow, customs inspections, and more.
Other Denial Situations:
Disputes caused by shopper preference, mismatched listings, and unusual product smells will be denied.
Returns are not recommended due to high shipping costs and extended delivery times. If necessary, adhere to the return guidelines provided:
– Return within 10 days of receipt
– Ensure the product is in good condition
– Cover shipping costs
– Return only to MrTechMech’s China warehouse
– Provide the tracking number to our customer service
MrTechMech is dedicated to delivering outstanding service. For any questions or concerns, please don’t hesitate to contact us at info@mrtechmech.com.
Please note that this policy is subject to change.
Thank you for choosing MrTechMech! We value your business and are committed to providing exceptional products and service.
